Policies
Domestic Shipping
Please allow a 24-hour turnaround time for confirmation and shipment on all orders. For example, wine orders received on Monday by 5 pm PST will be sent out on Tuesday. You are given several shipping options at the time that you place your order, and only at certain times of the year is UPS Ground Shipping an alternative. We encourage you to think carefully about the weather before selecting the less expensive UPS Ground Shipping, as NVWE cannot be responsible to damage to your wine from hot weather or cold weather. We do, however, recommend ground shipping for CA, OR, and WA unless you request faster service. For all other states, UPS and Fedex two and three day air service are most often recommended. During periods of extreme hot or cold weather, we reserve the right to hold your order and ship when better conditions are met. Shipping to a residence is slightly more expensive and results in more failed deliveries than shipping to a business address - shipping to a business addresses is strongly encouraged.
We ship to many places however all wines are sold in California and ownership passes to the buyer in California.
Disclaimer
Napa Valley Winery Exchange makes no representation as to your right to import wine into any state beyond California. The buyer is solely responsible for shipment of wines. By ordering, you authorize us to act on your behalf and to engage a common carrier to deliver your order to the address where you would like it delivered. Only persons 21 years of age or older are able to order and accept delivery of wine. By placing an order, you represent that you are at least 21 years of age, and that the person accepting delivery is at least 21 years of age.
Online Orders
By placing your online order, you represent that you are 21 years of age. All shipments of alcoholic beverages within the United States require an adult's signature at the time of delivery (another good reason to ship to a business address!)
Ship-to-States
We currently ship to the following states: Alaska, Arizona, Arkansas, California, Colorado, District of Columbia, Hawaii, Iowa, Idaho, Illinois, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Dakota, Oregon, Puerto Rico, Texas, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
If your state is not listed above, please call our store to discuss alternative shipping arrangements 800-653-WINE (9463).
International Shipping
Our store ships a great deal of wine to Japan via Yamato Express. If you wish to arrange shipping to Japan, we suggest that you select your wines by viewing our wine shop, and then send us an email finalizing your order. We will reply with an acknowledgement of shipping date and rates. Duties and taxes will be calculated and collected in Japan. When ordering, be sure to include full name and address, postal code, telephone number, email address, credit card number and expiration date.
If you wish to ship internationally to another country, it is possible but you will need to contact us by phone 800-653-WINE (9463) or email to arrange for a customized shipping quote.
Returns
We guarantee that you will be delighted with any wine that you purchase here. If this is ever not true, please bring it to our attention and we will make the situation right.
Privacy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable.
Security
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.